You may return items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world - shipping charge is as follows:
total order below 199 USD - shipping is 8 USD worldwide
total order above 200 USD - shipping is FREE worldwide.
When you place an order, we will ship the parcel to your address during 1 - 3 days. As shipping provider we are using Czech post and all parcel are send via registered Air mail.
Delivery takes from 3 - 20 working days, depends on the final destination. Accross Europe the parcels are delivered during 3 - 5 working days, United States and Canada is approximatelly 5 - 10 working days. The rest of the world (Asia, Australia, New Zealand etc.) takes around 10 - 20 working days.